Help Desk

When Things Go Wrong

The prices for your books are guaranteed as long as the books are dropped off with the shipping carrier within 7 days of placing your order. If the books are not sent in time, just submit a new buyback order (see "Making Changes to Your Order"). If we receive books from an expired order, we will still attempt to purchase them from you, however, payment will be subject to the current buyback prices.

Any book(s) received that can't be sold (due to poor condition, because they were mailed after the 7 day required postmark deadline, or because the book received was different than the book listed on your buyback order) will be destroyed. We DO NOT accept teacher's edition, instructor's editions, international editions, and other like editions.